Frequently asked questions
What size should the overlay graphic be?
To create a banner that fills the bottom of the photo from edge to edge, make your graphic 1280 pixels wide. To put a logo in the bottom right corner, try a 300 x 300 graphic. The height can vary; a graphic that is 1280 wide and 960 tall will fill a horizontal photo. Save your file as a PNG graphic with transparency.
Can I do a full frame overlay?
Yes. Design your graphic either as 1280x960 for horizontal (landscape) or 1280 wide x 1707 tall for vertical (portrait). But keep in mind that full frame overlays will only look good in the orientation that they were designed for. So if the photographer rotates the camera the wrong way, the results won't look good.
What type of images work best?
We recommend either a logo in the bottom right corner or a banner that runs along the bottom. A banner 300 pixels tall and 1280 pixels wide looks good in both portrait and landscape, and doesn't cover too much of the image.
I need some help!
We can help you with graphics questions or with special requests like positioning the graphic along the top of the image or centered. Just chat with us or email firstname.lastname@example.org
My brand requires a more customised solution
We are here to help! We offer a multitude of services for large brands and events.
- Fully customise the Photo retrieval page to meet your requirements.
- Transfer the Photo Retrieval Page to your official website (increase traffic)
- Design, print and deliver SnapCards (including die-cut).
- Professional printing service. Brochures, leaflets, CD’s, wristbands or wherever you can place a QR code.
Contact us for our custom service or call +44 (0) 20 7096 3966
Can I try this before I buy?
Yes you can! When you register and become a new member you will have a full 30 days Free Trial of our Event Package. If you love it, you can upgrade at any point and continue marketing your brand.
I just purchased the Brand Package, how do I now replace the bottom banner?
Thank you for purchasing our best value package. Just email us your bottom banner whenever you want it changed and we’ll do it for you. Here’s an idea, ask other brands to place their brand logo or deals on your bottom banner, it might be a very good way to increase your revenue from those brands.
Is there an auto-renewal contract for me to cancel?
Of course not! There are no contracts for you to cancel. At the end of your 30 days Free Trial your account will not auto-renewal. Once you have paid for your renewal you can keep using the account until the end of the period you’ve paid for and pay for another 30 days when you wish to do so.
How can I pay?
For monthly subscription plan click on a SIGN UP button above. Then check your details and if you have a promo code enter it here and click purchase. Then you’ll be taken to a SSL protected PayPal page where you can either enter your credit card details or your PayPal details to check out. Once complete you will return back to your PhotoSnap admin panel.
How do I create campaign?
You can create a campaign through the PhotoSnap admin panel by following the process.